Customer service

EXTENDED INFORMATION ON THE PROCESSING OF PERSONAL DATA

Easydive srl a socio unico pays the utmost attention to the confidentiality, protection and security of personal data relating to the people with whom it comes into contact.   

The user of this site is therefore invited to first visit all the sections of this document, which describe how the site is managed with reference to the processing of personal data of the people who consult it.  

This document also has the information function, pursuant to art. 13 of EU Regulation 2016/679 (hereinafter "Regulation") and of the applicable national legislation on the processing of personal data, Legislative Decree 196/2003 and subsequent amendments, for all those who interact with Easydive srl web services to single shareholder accessible electronically at the address https://www.easydive.it/    

This information is provided and is valid only on this site and not for other websites that may be consulted by the user through links on the site. Easydive SRL has no control over these sites or the procedures they apply to respect the confidentiality of data and, therefore, we recommend that you consult the rules on the confidentiality of all those with whom you come into contact before communicating personal information.    

EASYDIVE WEBSITE AND APP

In addition to this site, Easydive provides IOS Apps for Android for free downloadable from the store.

The various Easydive Apps allow the management of your private area and E-commerce as well as the full use of the functions of the cases in order to exploit all the potential of your smartphone or tablet. This information is also valid for the data managed by the App themselves.

HOLDER OF THE TREATMENT

The Data Controller of personal data is Easydive SRL with single shareholder with registered office in Cervia (RA), Via dell'Industria 13 int. 6 - VAT number: 02665730392 - e-mail: info@easydive.it .   

1. TYPES OF DATA PROCESSED AND PURPOSE OF TREATMENT

Data provided voluntarily by the user

The user is asked for personal data (eg name, surname, e-mail address, etc.) only if he wants to come into contact or use the services offered on this site. In such cases, the user is provided with appropriate information in this regard and, in cases where this is necessary, he is invited to provide his consent. The processing of the data provided by the user will take place in compliance with the purposes and methods indicated in this information and with the specific information made available from time to time.    

A.1 NEWSLETTER AND COMMERCIAL COMMUNICATIONS

Type of data processed: E-mail address

Purpose of the processing : commercial and marketing proposition activities such as:

• Sending newsletters when registering for the relevant service
• With the acquisition of consent, sending commercial information also via email, to propose products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general  

Cancellation of the service

To stop receiving the Newsletter, simply click on the "Unsubscribe" / "Unsubscribe" button at the bottom of each Newsletter e-mail or send a communication to the e-mail address above .  

A.2 CONTACTS AND USE OF THE INSTANT MESSAGE SERVICE

Type of data processed : Name, Surname, n. order, e-mail address, message content

Purpose of the treatment :

• Management of the request sent by the user
• Provision of the requested service (e.g. subscription to events, webinars, newsletters, quotes, allow verification / recovery of the account, etc.) 
• With the acquisition of consent, sending commercial information via operator, via messaging services , to propose our products or services, to conduct surveys on the degree of customer satisfaction , market research, promotional activities in general.  

A.3 RESERVED AREA - E-COMMERCE

Type of data processed : Company name / Name -Surname, Gender, VAT number / Fiscal Code, Date of Birth, E-mail address, Geographical address (Street / Square, house number, ZIP code, City, Province, Country), n. telephone, payment details (e.g. credit card number, IBAN)  

Purpose of the treatment :

The data processing will be aimed at fulfilling the obligations deriving from the conclusion of the contracts governed by the "Conditions of sale", moreover: 

• Management of requests for assistance and information / contact;
• User account management, show contents such as the history of purchases made, manuals, video tutorials and dedicated software, relating to the products purchased; History of Maintenance or Actions carried out on the products and reminder of the expiry of the Product Warranty, by e-mail and / or text message.
• User account management, show content such as wish lists and customer reviews and recommend products and services that may be of interest to users; 
• With the acquisition of consent, sending commercial information to offer our products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general, by sending e-mails and / or SMS.  
• With the acquisition of consent, profiling activities and analysis of customer needs and purchasing propensities , and the methods of using the services to anticipate customer needs and adapt the products and services offered to them  

A.4 FURTHER PURPOSES

Legitimate interest :

• Contractual purposes, connected and instrumental to the establishment and management of relationships with customers and / or supplies, such as for example the acquisition of preliminary information for the possible conclusion of a contract;  
• Fulfill the obligations established by the laws of the State, regulations and community legislation, or provisions issued by authorities legitimated by the law and by control or supervisory bodies (eg tax, accounting, administrative, etc.);  
• The exercise of the rights of the owner in court and the management of any disputes.

Statistics :

Collection of data and information in an exclusively aggregated and anonymous form in order to verify the correct functioning of the site, to improve the online store and the platform. None of this information is related to the physical person-user of the site, and does not allow identification in any way. 
 

Security :

Collection of data and information in order to protect the security of the site and users (spam filters, firewalls, virus detection) and to prevent or unmask fraud or abuse to the detriment of the website. The data are recorded automatically and may possibly also include personal data (IP address) that could be used, in accordance with the laws in force on the subject, in order to block attempts to damage the site itself or to cause damage to other users, or in any case harmful activities. or constituting a crime. These data are never used for user identification or profiling and are periodically deleted. 
    

2. LEGAL BASIS

The data processed through this website and the services made available through it are processed on the basis of consent and / or on the basis of contractual agreements. 

3. METHOD OF TREATMENT

The processing of personal data will always be based on principles of correctness, lawfulness, transparency and protection of confidentiality through technical and organizational security measures in order to guarantee an adequate level of protection.  

4. COMPULSORY OR OPTIONAL NATURE OF DATA PROVISION

The user is free to decide whether or not to provide his personal data through this website and / or the services connected to it. Failure to provide data, as indicated on a case-by-case basis in the information provided to the user, may make it impossible to provide the requested service.  

5.  RECIPIENTS AND DATA TRANSFER

Personal data will be processed by the staff in charge of the development and management of the website who are authorized to process them in order to achieve the purposes indicated above and who are committed to confidentiality or have received an adequate legal obligation of confidentiality.  

Personal data will be processed by subjects appointed as Data Processors as they process data on behalf of the Data Controller (e.g., subjects with whom it is necessary to interact for the provision of the Services such as hosting providers, platform providers for sending e-mail / sms or, again, subjects delegated to carry out technical maintenance activities including the maintenance of network equipment and electronic communication networks, software developers for making payments, subjects that provide the technological platform and payment gateway for orders of products in the field of e-payments).      

Personal data may be shared with third parties with whom the Company has ongoing contractual relationships concerning services functional to the performance of the activity (such as, for example, companies responsible for the management and fulfillment of sales orders, carriers for the delivery of products, people, companies or professional firms that provide assistance and consultancy on the subject, administrative, legal, tax, financial and credit recovery relating to the provision of Services, etc.).    

The data may be communicated, even without consent, to all inspection bodies responsible for checks and controls, such as the Revenue Agency, ministerial bodies and competent authorities, local bodies, tax commissions of all levels, upon their express request which will treat them. as independent data controllers for institutional purposes and / or by law in the course of investigations and checks. Personal data are not intended for publication or dissemination. In some cases, however, in the context of specific campaigns promoted through the website, the user may be asked to release his data (including photographic and audio-video images) in order to participate in events, competitions. and thematic initiatives of an extraordinary and temporary nature, which by their intrinsic nature provide for their communication and dissemination. In these cases it will be notified in advance and specifically informed, and in any case the dissemination will be preceded by the prior acquisition of consent. The complete list of external managers appointed is available from the Data Controller.   
      

The data will be processed by the Data Controller within the territory of the European Union and the European Economic Area. If for technical, organizational and / or operational reasons it becomes necessary to make use of subjects (among those indicated in the previous list) located outside the European Union or the European Economic Area, we inform you that the Company will ensure that the processing of data from these subjects takes place in compliance with the applicable legislation. Therefore, the transfers will be made through adequate guarantees, such as adequacy decisions, models of Standard Contractual Clauses approved by the European Commission or other guarantees considered adequate. The interested party may request more information by writing to the following e-mail address: info@easydive.it .       

6. DATA STORAGE

The personal data processed for the purpose of providing the Services / Products and Contractual Obligations will be kept by the Data Controller for the time strictly functional to the execution of the requested service and to the correct execution of the contractual relationship with the user. The Owner will keep the authentication credentials for the Website Services active until the user decides to cancel the account from the Services themselves. In any case, since these personal data are processed to provide the Services and allow the execution of the contractual relationship, the Data Controller may keep them for a longer period, in particular as may be necessary in order to protect the interests of the Data Controller from possible liability. relating to the Services. At the end of this period the data will be deleted.        

The user's requests, and the data contained therein, collected through the Contacts / Instant Msg and Customer Service area of ​​the website will be kept limited to the time necessary in order to allow the Owner to identify the correct closure of the request itself and in any case as far as it may be necessary in order to protect the interests of the Data Controller from possible liability. At the end of this period, the data that allow the identification, even indirect, of a natural person (such as name, surname, e-mail) will be made anonymous and kept, in the form of aggregate data, for statistical purposes.     

Personal data processed for the purpose of legal obligations will be kept by the Data Controller for the period provided for by specific legal obligations or by applicable legislation. 

Personal data processed for Marketing and Profiling purposes will be kept by the Data Controller until the consent given by the user is revoked. Once the consent has been revoked, the Data Controller will no longer use the personal data for these purposes, but may still keep them, in particular as may be necessary in order to protect the interests of the Data Controller from possible responsibilities based on such treatments. The personal data processed for the purpose of Commercial Communication will be kept by the Data Controller until the user objects to their processing through the link shown at the bottom of each of the Commercial information e-mails sent.    
 

Unless otherwise specified, the processing of personal data will take place for the entire period in which the interested party uses this website and the services provided through it. In case of revocation of the consent, the personal data will be kept by the Data Controller in order to prove the fulfillment of its obligations, until the prescription of the same has occurred.  

7. RIGHTS OF THE INTERESTED PARTIES

The subjects to whom the personal data refer may, at any time, exercise the rights of access to personal data, of rectification or cancellation of the same, of limitation of treatment, of opposition, of portability, as per articles. 15-22 of the Regulations by sending an e-mail request to the address info@easydive.it or by sending a registered letter to the address of the Data Controller.     

Please note that for the purposes of Marketing, Profiling and Commercial Communication it is always possible to withdraw your consent by using the appropriate link in each communication or by sending a specific request to info@easydive.it .   

You can also lodge a complaint with the Supervisory Authority (for Italy: Guarantor for the protection of personal data www.garanteprivacy.it ), according to the procedures provided for by current legislation. 

Changes to the Privacy & Cookies Policy

This Privacy Policy is updated on 05/10/2021. The Owner reserves the right to modify or simply update its content, in part or completely, also due to changes in the applicable legislation. These changes will be binding as soon as they are published on the website.  

The Data Controller therefore invites the user to regularly visit this section to become aware of the most recent and updated version of the Policy in order to always be updated on the personal data collected and on the use by the Data Controller.